Safety is our top priority

In order for our customers travel with confidence, we have implemented a Health and Sanitization Management System protecting them during every step of their journey. Learn more here: 

Before each flight 

• Medical evaluation for our crew members and airport staff 
• Provide all our team members with protective equipment  
• Protocols aligned with suppliers and authorities  
• Antibacterial gel is provided upon boarding 
• We constantly clean all of our equipment, at airports and on board our planes

At the airport  

• We make sure that all our customers have undergone a temperature check before boarding our planes 
• All our passengers must answer the AFAC survey* 
• We implemented a new reverse boarding process, starting with the last rows and finishing with the front of the plane 
• Consistently announcing preventive measures 

Salones Premier and room for unaccompanied minors 

• The facilities go through a detailed hygiene and sanitization process 
• We have signs to avoid crowds and implemented maximum capacity limits  
• All of our employees have personal protective equipment 
• We offer antibacterial gel and perform temperature checks before entering the premises 

Onboard 

• All of our aircraft are sanitized 
• Antibacterial gel provided on all of our flights  
• Snacks and beverages are individually packaged  
• Crew members use protective equipment  
• Preventive measures are announced on board  
• All of our aircraft have HEPA filters that eliminate 99.99% of viruses and bacteria 
• Use of face masks is mandatory 
• For your safety, we require the use of face masks on all our flights: before, during and after your flight. 

Achievements

We have successfully completed out last IATA IOSA Safety Audit in 2020, the global hallmark for demonstrating a proactive, integrated and systematic approach to Operational Safety and Safety Management Systems, a certification we have proudly maintained for more than 10 years and counting.

Learn more about the preventive measures we are taking at: aeromexico.com

*The AFAC survey is only required by airports in Mexico