In order for our customers travel with confidence, we have implemented a Health and Sanitization Management System protecting them during every step of their journey. Learn more here:
Beforeeach flight
Medical evaluation for our crew members and airport staff
Provide all our team members with protective equipment
Protocols aligned with suppliers and authorities
Antibacterial gel isprovided upon boarding
We constantly clean all of our equipment, at airports and on board our planes
At theairport
We make sure that all our customers have undergone a temperature check before boarding our planes
All our passengers must answer the AFAC survey*
We implemented a new reverse boarding process, starting with the last rows and finishing with the front of the plane
Consistentlyannouncingpreventivemeasures
Salones Premier and room for unaccompanied minors
The facilities go through a detailed hygiene and sanitization process
We have signs to avoid crowds and implemented maximum capacity limits
All of our employees have personal protective equipment
We offer antibacterial gel and perform temperature checks before entering the premises
Onboard
All of our aircraft are sanitized
Antibacterial gel provided on all of our flights
Snacks and beverages are individually packaged
Crewmembers use protectiveequipment
Preventive measures are announced on board
All of our aircraft have HEPA filters that eliminate 99.99% of viruses and bacteria
Use of face masks is mandatory
For your safety, we require the use of face masks on all our flights: before, during and after your flight.
Achievements
We have successfully completed out last IATA IOSA Safety Audit in 2020, the global hallmark for demonstrating a proactive, integrated and systematic approach to Operational Safety and Safety Management Systems, a certification we have proudly maintained for more than 10 years and counting.
Learn more about the preventive measures we are taking at: aeromexico.com
*The AFAC survey is only required by airports in Mexico