What you need to know about: Baggage

Here you will find the details and guidelines for baggage allowance in our different modalities.

**Remember** You can issue the complementary baggage product (ancillary) directly from your GDS. Remember that there are preferred prices for pre-purchase (before the Check-In timeframe).

1.   CARRY-ON BAGGAGE 

Your client can bring a piece of carry-on baggage and a personal item for a total weight of 10 kg for Basic Rate, 15 kg for Classic Rate, AM Plus, and Premier on domestic flights.

These are wheeled or wheelless bags with dimensions not exceeding 21.5 x 15.7 x 10 inches (55 cm x 40 cm x 25cm)

Some of the prohibited and restricted items to transport in the cabin are:

• Samsung Galaxy Note 7

• Smart bags

 Transport will be allowed only if they have removable batteries

• Rechargeable and non-rechargeable lithium or lithium ion batteries

 15-inch MacBook Pro models sold between September 2015 and February 20217 include them

• Electric wheelchairs that run on liquid batteries

• Electric and gas lighters

You can consult the complete list of prohibited and restricted items by clicking here

 Electronic cigarettes

 The use of electronic cigarettes, cigars or pipes is prohibited on board aircraft at all times. It is recommended to travel with them in a designated briefcase in your carry-on to avoid damage and/or accidental activation. Recharging devices and/or batteries on board the aircraft are not allowed.

**Remember** Make sure to share with your client the information of prohibited and restricted items prior to their flight.

2.   PERSONAL ITEMS

Briefcases, purses, computers, umbrellas, waist bags, etc. are all classified as personal items, and should be able to fit under the cabin seats.

Are items such as canes, crutches, or other devices to aid the passenger mobility accepted as personal items?

Yes, they must be placed near the passenger as long as they do not obstruct emergency exits, aisles and do not discomfort other customers. The customer may be offered the alternative to transport these items as checked baggage with the prior consent.

Is your client traveling with infants?

In flights within Mexico, they can travel with a maximum of two items (stroller, travel bassinet or diaper bag) at no additional cost. On international flights, in addition to the two items mentioned above, a piece of luggage is included that does not exceed 23 kg / 50 lb. in weight and whose dimensions do not exceed 1.15 m / 45 inches.

3.   CHECK-IN BAGGAGE

Depending on the fare that your client purchase, in domestic flights includes a piece weighing up to 25kg, or you may offer to your client the option of an additional baggage weighing up to 20 or 25 kg.On international flights your client may bring a suitcase of up to 25kg/50lb. in both cases, it depends on the route and the fare. The maximum surface area for each piece of baggage is 158 cm/62 inches

 For more details, depending on the route, cabin and seasonality, click here

Aeroméxico Rewards Gold, Platinum and Titanium tier level members are granted the benefit of an additional piece of the same weight and measurements according to the cabin in which they travel.

 If your passenger has one of our co-brand cards American Express - Aeromexico, Santander - Aeromexico or is a member of loyalty programs of some of our SkyTeam business partners, you can check the benefit they have by clicking here (under the Aeroméxico Rewards benefit>Aeromexico cards section)

• In order to claim the benefits for The Platinum Card American Express® Aeromexico, Santander Aeromexico Infinite Card, and for SkyTeam® Elite Plus passengers, the passenger must provide their card when checking in at the airport, and the benefits shall be accorded if and only if the ticket was paid with the same credit card.

• “Benefit on benefit” not applicable; i.e., only the Aeroméxico Rewards, The Platinum Card American Express® Aeromexico or the Santander Aeromexico Infinite Card benefit shall apply.

 **Remember** It is recommended that valuables such as jewelry, money, electronic devices, vital medicines, or important documents are not transported in checked luggage.

 4.   SPECIAL BAGGAGE

 Sport Items

• Prices for international routes are subject to taxes depending on the point of sale

• Maximum weight allowed per piece is 32 kg / 70 lb. (on any aircraft or route)

• Maximum allowed length per piece is 204 cm / 80 inches in narrow cabin and 294 cm / 115 inches in wide cabin (maximum length including case)

• One piece of certain sports items may be exchanged for one piece of your check-in baggage free of charge without incurring excess baggage, provided maximum weight and length are not exceeded. Not applicable in flights into and from the U.S. and Canada or in class “V” Basic Fare), for more information click here

•Rates vary for the high season; for domestic flights, the cost is $83 USD, and for international flights, the cost is $165 USD

• You may transport a tennis-racket case as check-in baggage at no additional charge without replacing any piece of baggage

• Transportation of such items shall be accepted on any Grupo Aeromexico aircraft.

• A charge shall be assessed per item on a one-way trip

• Coolers are considered an extra sports piece, and only rigid plastic (not Styrofoam) ice coolers shall be accepted

Important

Packing of sports equipment: In order to be accepted at the airport, sports equipment must be presented with appropriate packaging or adequately packed for their own safety during transportation.



Musical instruments

• One musical instrument may be carried on board as carry-on baggage per passenger, provided it does not exceed the established dimensions, which are: maximum linear surface [length + width + height] 1.15 m

• Rates vary for the high season; for domestic flights, the cost is $83 USD, and for international flights, the cost is $165 USD

• One music instrument may be exchanged for one piece of your check-in baggage free of charge without incurring excess baggage, provided maximum weight and dimensions are not exceeded. Not applicable on flights in Mexico, the U.S. or Canada

• We recommend that any instrument exceeding the established dimensions should be transported by Aeromexico Cargo

• Prices shown are for one-way trips.

 5.   EXCESS BAGGAGE

Check here our rates for additional baggage and your client will be able to carry everything he needs for his next flight.

 6.   TRANSFER OF HUMAN REMAINS

Grupo Aeromexico offers funeral and mortuary transportation services considering the greatest care and respect. Human remains entrusted to our Company will always be transported with the greatest dignity and sensitivity.

For this, it is important to direct your client’s funeral home to Aeromexico Cargo 

Ashes 

Human ashes can be transported in Checked Baggage or Carry-On Baggage. Passengers must submit the following at check-in and at the inspection filters (these being "X" Rays and in some cases with explosives detection equipment):

• Death Certificate original or copy (only for human ashes)

• Cremation Document original or copy. Both human and animal ashes

• The ashes container shall be of metal or resistant material and hermetically sealed** to prevent spilling or any type of contamination. It will not be necessary to open the urn at the security control. Both human and animal ashes

• NO health seal required. Human and Animal Ashes

** Usually the one provided by the funeral home meets this specs.