What you need to know about: Checked-in pet (AVIH)

What you need to know about: Checked-in pet (AVIH)

Below you will find the necessary information for Checked-in pet (AVIH).

**Remember** Tthis service is limited to a certain number of pets for each of our aircrafts; therefore, it is important to contact Aeromexico to confirm availability and issue the pet service. This service is not available in your GDS.

1.1 Acceptance condition

• Only dogs, cats, and cocks will be admitted. Any other animals such as rodents, fish, reptiles, etc., must be checked in through Aeromexico Cargo.

• The pets must be at least 8 weeks old.

• The maximum weight allowed for checked-in pets is 45 kg, including the cage or carrier. Pets that weigh more twill be transported via Aeromexico Cargo.

• You must be at check-in counter is 2 hours prior to the departure of the flight with the animal.

• The transportation service of pets checked-in to travel in the luggage area is not included in your luggage weight allowed. It will be charged based on the cost in force.

• When checking in, we’ll be making sure the carrier meets certain requirements. These include the size of the carrier, its build quality, locking mechanism, and if it is structurally damaged in any way. If the carrier doesn't meet our standards, it will not be allowed to fly in order to safeguard both the pet and our associates. The corresponding charges will be applied if the fare allows for changes.

• For safety of your customer's pet and our associates, we recommend you to use a reinforced cage that meets the specific international requirements (you can consult the requirement of containers n.º 82 of the IATA at: https://www.iata.org/en/programs/cargo/live-animals/pets/

• During check-in or before boarding in the load compartment if your customer's pet shows aggressive or nervous behaviors, with abrupt movements, if he chews or scratches excessively, for its own safety it will not be allowed to travel.

Pets that travel to London from Mexico.

If you travel from Mexico to London, you can only check-in your pet through Aeroméxico Cargo.

You must comply with the import and export processes through the International Pet and Animal Transportation Association (IPATA).

**The conditions of acceptance and necessary documentation to transport your pet may vary depending on the origin and/or destination of your flight. To learn more, please contact our Call Center at 1-800-237-6639 or head to one of our counters at the airport. **

1.2 Documentation

The following information contains the Mexican authorities’ requirements for animals entering and/or exiting the country, whether the carried one is a pet-cabin animal (PET), pet in hold (AVIH), a service or emotional-support animal (ESAN). If the animal is traveling from Mexico into another country, the destination country’s requirements must be met, which the passenger shall consult with the destination country’s embassy or with SAGARPA-SENASICA’s.

Requirements for animal transportation within Mexican territory:

• Vaccination record: up-to-date rabies vaccine, indicating date of application, period covered by vaccine, and product information (pets under 3 months of age are exempted from this requirement)

• Certificate of Good Health, one original and one copy (valid for 5 days from date of issuance). Certificate must be extended by a veterinary physician on letterhead paper printed with the veterinary physician’s professional ID number and contain the following data: owner’s name and address. Animal’s breed, sex, age, and color. Departure and destination address.

Requirements to transport animals exiting Mexico:

• Vaccination record: up-to-date rabies vaccine, indicating date of application, period covered by vaccine, and product information (pets under 3 months of age are exempted from this requirement)

• If traveling to the U.S., the rabies vaccine must be administered to the pet 28 days prior to its arrival into the country.

• Certificate of Good Health, one original and one copy (valid for 5 days from date of issuance). Certificate must be extended by a veterinary physician on letterhead paper printed with the veterinary physician’s professional ID number and contain the following data: owner’s name and address. Animal’s breed, sex, age, and color. Departure and destination address.

• Animal Health Export Certificate from SAGARPA – SENASICA: issued by a veterinary physician on letterhead paper printed with the veterinary physician’s professional ID number) (except on flights into the U.S. and Canada).

Note: specific requirements and conditions applicable per route must always be verified.

Requirements to transport animals entering Mexico:

• Vaccination Record

• Certificate of Good Health issued by a veterinary physician (one original and one copy). The certificate will remain valid up to 15 days after date of issuance. Certificate must be extended on letterhead paper printed with the veterinary physician’s professional ID number and contain the following data: Owner’s name and address, animal’s breed, sex, age, color, departure and destination address.

• Rabies vaccine, indicating date of application, period covered by vaccine, and product information. Pets under 3 months of age are exempted from this requirement.

• Pet shall have been dewormed and deloused no less than six months prior to their arrival into Mexico; product date of application and name shall be stated.

• For pets that left Mexico and are reentering Mexico no more than 15 days later, the same certificate of good health shall be accepted that was provided on the pet’s exit with a still-valid rabies vaccine.

• In addition, the destination country’s requirements must be met, which the passenger shall consult with the destination country’s embassy or with SAGARPA-SENASICA’s.

• Please make sure you meet every state requirement to enter and exit the country.

Pets traveling into the U.S. * (Important)

The CDC (Centers for Disease Control and Prevention) reports that, as of December 1st 2021, dogs that have been in countries with a high risk of rabies (Belize, Bolivia, Brazil, Colombia, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Nicaragua, Peru, Suriname and Venezuela) must have, at the time of their arrival to the United States, one of the following requirements:

• A valid rabies vaccination certificate issued in the United States (dogs must be microchipped and at least 6 months old).

• An import permit for dogs issued by the CDC.

Mexico is not on the list, but we must consider customers that originate in the previously mentioned countries and who connect in Mexico with their final destination in the United States. For more information click here.

Pets travelling from/into Colombia

Colombian Farming Institute (ICA) Resolution No. 1000164 of July 7, 2021 has established new requirements for dogs and cat entering, exiting, and transiting Colombia. These provisions shall apply to both company animals and those destined for commercial purposes. All customers are therefore liable to make sure their ESAN, AVIH, and PETC comply with the provisions.

Requirements for dogs and cats entering Colombia (Bogota and Medellin)

• An original health certificate from country of origin with original (or electronic) hand and seal. Date of issuance shall not be earlier than 10 days from entry into Colombia. Said document must certify species, breed, sex, coat color, electronic ID (microchip, if pet has one), and distinguishing features.

• Deworming and delousing treatment no earlier than 60 days before boarding and name of product used.

• Animal’s health conditions shall be apt for transportation.

• For dogs: rabies, Carré’s Disease (Distemper), Canine Hepatitis, (Canine and Icterohemorragiae) leptospirosis, Parvovirus, Coronavirus, and Parainfluenza.

• For cats: Rabia Feline panleucopenia, Feline viral rhinotracheitis (FVR), and Feline calicivirus (FCV).

• If country of origin does not apply any vaccine against any of the above diseases, the vaccination record must reflect this.

Requirements for dogs and cats exiting Colombia (Bogota and Medellin)

• An original health certificate–and copy thereof–issued by a Veterinary Physician. Date of issuance shall not be earlier than 10 days from entry into Colombia. Said document must certify species, breed, sex, coat color, electronic ID (microchip, if pet has one), and destination country requirements.

• Animal’s age.

• Dogs under 12 months old slated for export must have microchip ID compatible with HDX or FDX-B.

• Clinical examination accrediting good health.

• Deworming and delousing treatment as required by destination country.

• Animal’s health conditions shall be apt for transportation.

• Vaccination record meeting the schedule required by destination country.

*Requirements for dogs and cats transiting Colombia (Bogota and Medellin)

• Health certificate issued by country of origin specifying final destination.

• No dog or cat shall remain in transit for more than 3 days counted from entry.

1.3 Restrictions

• The pet must travel on the same flight as its owner.

• Through your entire flight and transfers, your pet cannot leave its cage.

• Pets checked in as baggage have some restrictions when traveling onboard our Embraer 190. If this is your case, you will receive further information at our check-in counters.

• During your pet transportation, only one balanced feed serving will be allowed for your flight-arrival day.

• Take into account the temperatures and/or forecasts surrounding the origin, transit, and destination airports. If the temperature is higher than 30°C and lower than 7°C, we will not accept your pet as checked-in luggage. We follow these measures to protect the health of your pet. In case they are not admitted in the flight, we will reassign you in the next flight available and it will be subject to change.

• One pet may be carried onboard per passenger, emotional-support animals (ESAN) and service animals included—i.e., a client may NOT transport 1 service pet + 1 pet in cabin or 1 ESAN + 1 pet in cabin or 1 ESAN + 1 service pet.

• The checked-in pet service is only applicable to flights operated by Aeromexico. If you take a flight in connection with another airline company, you must find out the check-in requirements for your pet. Take into account that the time you have for your connection must also include your pet check-in as well.

1.4 Cages or carriers

For your pet to be allowed to travel in the baggage area, its cage or kennel-type carrier must have the following characteristics:

• Be made of a hard material.

• Interior one-piece base of absorbent material.

• Adequate ventilation.

• With lifting handles to facilitate its handling during transportation.

• Filtration-free design.

• Sufficient space for the dog or cat to turn and lie down naturally.

• The cage or carrier floor must be covered with absorbent or waterproof material.

Restrictions for carriers and cages

• Only one pet allowed in carrier

• As part of the security measures for your pet during its transportation, you must place a lock and assure it with seals in the upper and lower part of the cage door to prevent it from opening during its handling.

• Take into account that the size must be proportional to the size and weight of your pet.

• It's important that the cage or carrier is approved for air transportation.

• Beds and/or similar materials that accompany your pet during transportation are not allowed.

For more information, click here

1.6 Brachycephalic and restricted pets For more information, click here

1.7 Bird check-in

• If you need to check-in birds for their transportation, you must meet the following requirements:

• Present a zoosanitary certificate for animal export (CZE)

• The CITES certificate that supports the import, export, or re-export authorization, certificate, or permit of wildlife specimens, parts, and by-product (protected species), which must be issued by the Ministry of the Environment and Natural Resources (SEMARNAT).

• Both guidelines apply to any country, with the exception of the United States and Canada.

• The CZE and CITES forms can be directly obtained at the local offices of each airport and/or through the webpage of both institutions: Senasica and Semarnat.

• For their transportation, a plastic or cardboard container will be required, with maximum capacity for four birds.

• Fight cocks can only be transported if they meet the requirements established for their acceptance, considering a maximum of 4 cocks in each cage.

1.8 Cost For more information, click here